Privacy Policy

Last Updated: 8 August 2026

At Mr. Kenan Dehne – Consultant Orthopaedic Surgeon, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect information when you visit our website, contact us, or request an appointment.

By using this website, you acknowledge that you have read and understood this Privacy Policy.

1. Who We Are

This website is operated on behalf of Mr. Kenan Dehne, Consultant Orthopaedic Surgeon, providing information about orthopaedic consultations, procedures, appointments and related healthcare services.

For privacy-related questions, you can contact us using the details provided on our Contact page.

2. Information We May Collect

When you use our website or contact us, we may collect information such as:

  • Your full name

  • Telephone or mobile number

  • Email address

  • Information about your orthopaedic condition or symptoms

  • Appointment and consultation details

  • Insurance information, where relevant

  • Information you voluntarily provide through our contact or enquiry forms

  • Technical information such as IP address, browser type and device information when you use our website

Please avoid submitting unnecessary sensitive medical information through general website forms.

3. How We Use Your Information

We may use the information you provide to:

  • Respond to your enquiries

  • Arrange and manage appointments

  • Communicate with you regarding your consultation or treatment

  • Provide information about our services

  • Respond to requests made through our website

  • Maintain appropriate administrative and healthcare records

  • Improve our website and services

  • Protect the security and integrity of our website

  • Comply with legal, regulatory and professional obligations

We will only use your personal information where there is an appropriate legal basis for doing so.

4. Medical and Health Information

Information about your health or medical condition is considered sensitive personal information.

Where you provide health-related information to us, we will handle it with appropriate care and confidentiality and only use it where necessary for legitimate healthcare, administrative, legal or regulatory purposes.

We encourage patients to provide detailed medical information through appropriate secure communication or during their consultation rather than through publicly accessible areas of the website.

5. How We Protect Your Information

We take reasonable technical and organisational measures to protect personal information from:

  • Unauthorised access

  • Loss or misuse

  • Accidental disclosure

  • Unauthorised alteration

  • Destruction

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.

6. Sharing Your Information

We do not sell or rent your personal information.

Where necessary, your information may be shared with trusted organisations or service providers who assist us in operating our practice or website, or where disclosure is necessary for healthcare, legal, regulatory or administrative purposes.

We may also disclose information where we are legally required to do so or where necessary to protect the rights, safety or security of patients, staff or others.

Where third-party service providers process personal information on our behalf, we take reasonable steps to ensure that appropriate confidentiality and security measures are in place.

7. Cookies

Our website may use cookies and similar technologies to improve website functionality, understand how visitors use the website and enhance the user experience.

Cookies may collect information such as your browser type, pages visited and general website usage information.

You can adjust your browser settings to refuse or delete cookies. Please note that disabling certain cookies may affect how some parts of the website function.

8. Third-Party Websites

Our website may contain links to third-party websites, services or platforms.

We are not responsible for the privacy practices, content or security of third-party websites. We recommend reviewing the privacy policy of any external website before providing personal information.

9. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including where necessary to meet legal, regulatory, professional or accounting requirements.

The retention period may vary depending on the type and nature of the information.

10. Your Privacy Rights

Depending on the circumstances and applicable UK data protection law, you may have rights including:

  • The right to request access to personal information we hold about you

  • The right to request correction of inaccurate or incomplete information

  • The right to request deletion of personal information in certain circumstances

  • The right to request restriction of processing in certain circumstances

  • The right to object to certain types of processing

  • The right to request transfer of certain personal information where applicable

  • The right to withdraw consent where processing is based on consent

To exercise your rights or ask a privacy-related question, please contact us.

11. Direct Marketing

We will not use your personal information for direct marketing where we are not permitted to do so.

Where consent is required for marketing communications, we will seek appropriate consent and provide a way for you to withdraw it.

12. Children’s Privacy

This website is not intended to knowingly collect personal information from children without appropriate involvement or consent from a parent, guardian or other person with parental responsibility where required.

If you believe that a child has provided personal information to us inappropriately, please contact us so that we can review the situation.